Terms and Conditions for Man With A Van Stjohnswood
These Terms and Conditions set out the basis on which Man With A Van Stjohnswood provides domestic and commercial moving, transport, and related services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to be clear, fair, and legally practical, while allowing the service to operate efficiently and safely. For the avoidance of doubt, references to “we,” “us,” and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service.
Man With A Van Stjohnswood is intended to provide a flexible moving solution, including item collection, furniture transport, small removals, and associated loading or unloading support. These terms apply to all bookings unless otherwise agreed in writing. Any special arrangement must be confirmed before the service begins. If there is any conflict between these terms and a written quotation or booking confirmation, the written confirmation will normally take priority for the specific matter addressed.
Please read these terms carefully before confirming a booking. By placing an order for a man with a van Stjohnswood service, you acknowledge that you have the authority to do so and that you accept responsibility for the accuracy of the information provided. We may refuse or cancel a booking where information is incomplete, misleading, unsafe, or otherwise unsuitable for the service requested.
1. Booking Process
Bookings may be made by the customer through the usual enquiry and confirmation process. A booking is not guaranteed until it has been accepted by us and, where required, any deposit or advance payment has been received. All quotations are based on the details supplied at the time of enquiry, including the size of the load, location, access conditions, and any additional services requested. If the facts change, the quotation may also change.
When requesting a van and man service, you must provide accurate information about the items to be moved, including approximate dimensions, weight, and whether any objects are fragile, valuable, oversized, or require special handling. You must also disclose access restrictions such as stairs, narrow entrances, parking limitations, long carries, or the absence of lift access. Failure to disclose important information may result in extra charges, delays, or refusal to carry certain items.
We reserve the right to assess the workload on arrival and to make reasonable adjustments where the booked service differs materially from the actual job. If the job is larger, heavier, or more complex than described, we may offer an amended price, reduced scope, or rescheduled service. If the customer declines the amended arrangement, the booking may be treated as cancelled by the customer and cancellation charges may apply.
All booking times are given as estimated arrival or collection windows unless explicitly agreed otherwise. While we make every effort to arrive on time, delays may occur because of traffic, weather, road restrictions, or events outside our control. We will use reasonable efforts to keep the customer informed if an unavoidable delay arises. Time-specific requirements must be disclosed in advance, but they cannot always be guaranteed.
Any request for additional labour, extra waiting time, multiple stops, dismantling, reassembly, or special carrying assistance should be made in advance where possible. Additional charges may apply for such services. The customer is responsible for ensuring that the goods to be moved are ready at the agreed time, correctly packed, and suitably protected unless packing has been included in the service scope.
Man With A Van Stjohnswood may decline to move items that are illegal, dangerous, unhygienic, inadequately packaged, or unsuitable for transport in a standard vehicle. Examples include hazardous chemicals, pressurised containers, live animals, and items prohibited by law. The final decision on whether an item can be carried rests with the driver or company representative on the day, taking into account safety, legality, and vehicle capacity.
2. Payments
Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise stated, payment may be required in full on completion of the service. Where a deposit or advance payment is requested, the booking may not be secured until the payment has cleared. We may also request payment in advance for high-value, urgent, or particularly complex jobs.
Accepted payment methods will be advised at the point of booking. The customer is responsible for ensuring that payment is made promptly and in full. Any bank charges, card processing fees, chargeback costs, or similar expenses caused by the customer’s payment method may be passed on where permitted by law. We do not accept liability for delays caused by payment failure, card decline, or insufficient funds.
Where a quotation is based on hourly or variable pricing, the final amount will reflect the actual time spent, labour provided, waiting time, parking charges, tolls, congestion-related fees if applicable, and any pre-agreed extras. If the customer requests additional services during the job, the price may be adjusted accordingly. By approving the work to continue, the customer agrees to the revised charge.
Late payment may result in administrative charges, recovery action, or the suspension of future services, subject always to applicable law. If payment is not received by the agreed deadline, we reserve the right to charge interest on overdue sums at the statutory rate or any other rate permitted by law. Nothing in these terms limits our right to recover reasonable costs associated with collecting unpaid balances.
Where a business customer books a man with van Stjohnswood service, invoices should be paid within the agreed term stated on the invoice or booking confirmation. If no term is stated, payment is due immediately upon completion unless otherwise agreed. Title to any goods transported is not transferred by our service, and we do not hold customer property as security except where allowed by law and expressly stated in writing.
3. Cancellations, Amendments, and Delays
The customer may request to cancel or amend a booking, but any cancellation or significant change should be made as early as possible. Cancellation charges may apply depending on how much notice is given, whether resources have already been allocated, and whether the booking was made at short notice or for a fixed-time service. Any deposit may be retained, in whole or in part, to cover administrative and operational losses where lawful.
If you need to reschedule a man with a van Stjohnswood booking, we will try to accommodate the change, but alternative dates are subject to availability. Changes requested close to the service time may be treated as cancellations. A rescheduled booking does not create a new obligation unless confirmed by us. If a revised quote is necessary because of changed circumstances, it must be accepted before the service continues.
We may cancel or postpone a booking if circumstances beyond our control make performance impossible or unsafe, including severe weather, vehicle breakdown, road closures, staff illness, industrial action, or legal restrictions. In such circumstances, we will use reasonable efforts to notify you and arrange an alternative date or issue a refund for any prepaid amount relating to unperformed services, subject to deductions that are permitted by law and reasonably incurred costs.
Customer delay and missed appointments
If the customer is not available at the agreed time, or if access cannot be gained for reasons within the customer’s control, waiting time may be charged. Where the delay is excessive, we may leave the site and treat the booking as cancelled by the customer. Any wasted journey fees, parking costs, or labour time already incurred may be charged to the customer.
If a booking is cancelled by us for reasons other than force majeure or customer breach, any prepaid amount for the unused portion of the service will normally be refunded. However, we are not responsible for indirect losses caused by cancellation or delay, such as missed deadlines, loss of income, or third-party penalties, unless such loss arises from our proven negligence and cannot lawfully be excluded.
For clarity, a delay does not automatically entitle the customer to cancel without charge. If we arrive within a reasonable period after the estimated window, the service remains valid. Where a fixed delivery slot is essential, the customer must state this in advance so that we can assess whether it can be accommodated.
4. Liability and Customer Responsibilities
The customer must ensure that all items are suitably packed, labelled, and ready for transport unless our service expressly includes packing or protective wrapping. Fragile goods, electronics, mirrors, artwork, antiques, and similarly delicate items should be protected appropriately. We may refuse to load items that appear insecurely packed or at risk of damage to themselves, other property, or persons.
Our liability is limited to direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We do not accept liability for pre-existing damage, concealed defects, ordinary wear and tear, deterioration due to poor packing, or loss caused by items being inherently unstable or unsuitable for transport. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
If we are handling furniture or other goods on behalf of the customer, we may use reasonable methods to carry, load, and secure items. The customer agrees that minor surface marks, scuffs, or cosmetic impacts may occur in the normal course of moving bulky items, particularly where access is tight or items are awkwardly shaped. We will take reasonable precautions, but we are not liable for unavoidable incidental marks unless caused by negligence.
Where the customer asks us to dismantle or reassemble items, this will be done on a reasonable-efforts basis unless otherwise agreed. We are not responsible for damage caused by poor prior assembly, hidden faults, missing fittings, or manufacturer defects. The customer should retain any special screws, tools, or instructions that may be needed. If we reasonably believe an item cannot be dismantled or reassembled safely, we may refuse to proceed.
The customer must also ensure adequate parking and lawful access for the vehicle. Any fines, penalties, enforcement charges, or fees arising from incorrect parking arrangements, restricted access, or inaccurate instructions provided by the customer may be charged to the customer where permitted by law. If we are instructed to wait, divert, or return due to access issues, additional charges may apply.
Nothing in these terms limits our obligation to exercise reasonable care in carrying out the service. However, except as required by law, we shall not be liable for loss of profit, business interruption, loss of opportunity, or any indirect or consequential loss. If a claim is valid, any compensation payable will normally be limited to the lesser of the value of the affected goods or the fee paid for the service in question, unless a greater amount is required by law.
5. Waste Regulations and Disposal
Where our man with van service includes disposal, clearance, or removal of unwanted items, both parties must comply with relevant UK waste laws and local authority requirements. We will only transport or dispose of waste where this is lawful and where the waste type has been declared accurately in advance. The customer must not ask us to dispose of controlled, hazardous, or prohibited waste without prior agreement and confirmation that the waste can be managed legally.
The customer remains responsible for declaring the nature of any waste and for ensuring that items are not contaminated with substances that would alter their classification. Waste may include furniture, packaging, general household items, and non-hazardous commercial refuse, subject to acceptance. We may request evidence or details to confirm whether an item can be collected lawfully. If the waste presented differs from the description provided, we may refuse it or revise the price.
Where required, waste transfer notes, duty-of-care records, or similar documentation may be completed by either party. The customer agrees to provide accurate information about the origin, type, and composition of waste. If unlawful or undeclared waste is handed over, the customer will be responsible for any resulting loss, cost, fine, investigation, or enforcement action, except where caused by our own wrongdoing. We reserve the right to notify relevant authorities if we reasonably suspect illegal waste disposal activity.
Environmental and compliance obligations
We aim to operate responsibly and to prioritise lawful disposal routes, reuse, and recycling where possible. However, the customer acknowledges that the final handling method depends on the waste type and available facilities. If an item cannot be taken to a lawful disposal point or would breach any regulatory requirement, we may refuse collection without liability. Additional costs may apply where specialist handling or licensed disposal is required.
If the service includes the removal of items from a property, the customer must ensure that they have the legal right to authorise removal. We are not responsible for disputes between landlords, tenants, household members, or business partners regarding ownership unless we have been expressly informed in writing and agreed to act only on that instruction. We may ask for confirmation before taking items that appear to belong to another person or entity.
Any waste left behind during loading or after collection remains the customer’s responsibility unless we agreed to remove it as part of the service. Packaging materials created during the job may be removed only if this has been included in the agreed scope. Unsafe, contaminated, or unlawful materials will not be handled. Our staff may stop work immediately if they encounter prohibited waste or a material risk to health, safety, or compliance.
6. Governing Law and General Terms
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, subject to any mandatory legal rights that apply to consumers under applicable law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will apply to that booking, unless a later change is agreed in writing. If you continue to use the service after being notified of updated terms for a future booking, you will be deemed to have accepted them for that future service. No waiver of any term will be effective unless made in writing.
These terms form the entire agreement between the parties in relation to the service, except where a separate written agreement applies. If the customer is a consumer, nothing in these terms affects any rights that cannot be excluded under the Consumer Rights Act 2015 or other applicable UK legislation. If the customer is a business, the parties agree that each has relied only on those statements expressly set out in the booking confirmation and these terms.
By confirming a booking with Man With A Van Stjohnswood, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions. The aim is to provide a professional, predictable, and lawful service while maintaining reasonable flexibility for practical moving needs. Where any issue is not expressly covered, it will be handled in a fair and reasonable manner consistent with UK law and standard industry practice.