Terms and Conditions for Man With A Van Stjohnswood

These Terms and Conditions set out the basis on which Man With A Van Stjohnswood provides removal, transport, loading, unloading, collection, and related van services to customers in the United Kingdom. By making a booking, confirming an order, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before using the service. If anything is unclear, it is your responsibility to ask for clarification before the booking is confirmed.

In these terms, the words “we,” “us,” “our” and “the company” refer to the service provider operating under the name Man With A Van Stjohnswood. The words “you,” “your” and “customer” refer to the person, business, or organisation making the booking or receiving the service. These terms apply to all standard van moves, single-item collections, loading assistance, disposal-related transport where legally permitted, and similar services arranged with us.

Any quotation or estimate provided before the booking is accepted is based on the information you supply, including the item list, access details, date, time, distance, and any special handling requirements. If that information changes, the price, vehicle size, crew requirements, or timing may also change. A quote is not a fixed contract until it has been confirmed by us in writing or by another clear confirmation method and any required deposit has been paid.

1. Booking Process

Bookings are normally made by providing the details of the service requested, including collection and delivery points, type and quantity of items, access conditions, stairs, parking restrictions, and any lifting or carrying concerns. We may ask for photographs, measurements, or additional information to assess the job properly. A booking is only accepted once we have confirmed availability and, where applicable, received the required payment or deposit. We reserve the right to decline any booking at our discretion where the work is unsafe, unlawful, impractical, or outside our service scope.

It is your responsibility to ensure that all information supplied at the time of booking is accurate and complete. Any omission or inaccuracy may lead to delays, revised charges, or cancellation of the service. If our team arrives and the job differs materially from the booked description, we may amend the price or refuse part of the work if it would create a safety issue or if the service cannot reasonably be completed with the vehicle and staff allocated.

You must make sure that someone authorised to approve the work is present at the agreed time unless we have specifically agreed otherwise. If access is restricted, the property is inaccessible, or the customer is unavailable when we arrive, waiting charges, redelivery charges, or cancellation fees may apply. Any instructions given on site that differ from the original booking may be treated as a change request and can affect the final price and completion time.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service, before or at the point our team leaves the site. We may require a deposit or full prepayment for certain jobs, including longer-distance work, larger moves, waste-related collections where lawful, or bookings made at short notice. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and any verification requirements.

All prices are quoted on the basis of the job details provided and may be calculated by hourly rate, fixed fee, mileage, or a combination of these. Additional charges may apply for waiting time, additional labour, extra stops, difficult access, parking charges, tolls, congestion-related costs where applicable, heavy or awkward items, dismantling or reassembly, stair carries, or changes to the original service scope. Any such charge will be explained where reasonably possible before it is incurred, but by instructing us to proceed you agree to pay reasonable additional charges resulting from changed circumstances or extra work requested by you.

Late payment, failed payment, or refusal to pay agreed charges may result in suspension of the service, withholding of goods where lawful, recovery action, and the recovery of any reasonable costs associated with collecting outstanding sums. Man With A Van Stjohnswood reserves the right to charge interest on overdue amounts in accordance with applicable UK law, along with reasonable administrative and debt recovery costs where permitted.

3. Cancellations and Amendments

You may cancel or amend a booking by giving us notice as soon as possible. The amount payable on cancellation depends on how much notice is provided and whether our team, vehicle, or third-party resources have already been allocated. If you cancel with reasonable notice before work has started, we may refund any payment already made, less any non-recoverable costs or reasonable administrative charges. If cancellation occurs shortly before the agreed time, or once our team is already en route or on site, a cancellation fee may apply.

We may cancel or reschedule a booking if there are operational reasons, safety concerns, severe weather, vehicle failure, staff illness, legal restrictions, or if you have provided materially incorrect information. Where we cancel for reasons within our control, we will normally offer an alternative time or refund any amounts paid for the affected service. We will not be responsible for indirect losses caused by cancellation, such as missed deadlines, unless we are legally liable under these terms or under law.

Changes to date, time, location, access, volume, or service type are subject to availability and may result in revised pricing. If your move is delayed because the property is not ready, items are not packed as agreed, payment cannot be completed, or access is not available, we may rebook the service, charge waiting time, or treat the job as cancelled if it cannot be completed within a reasonable period.

4. Service Standards and Customer Responsibilities

We will use reasonable care and skill when performing the service. However, you are responsible for ensuring that items are properly prepared for transport where packing is required, fragile goods are suitably protected, and any particularly valuable, hazardous, or irreplaceable items are disclosed in advance. You should remove personal data from electronics and secure loose components, drawers, lids, and fittings where appropriate. If you request that we carry out packing or handling of items, you accept that certain risks are inherent in transport and movement work.

You must ensure that the property, driveway, pavement, communal area, or collection point can be accessed safely and legally by our vehicle and team. This includes making parking arrangements where necessary, securing permissions for access, and informing us of any entry codes, restricted hours, or site rules. If we are unable to complete the service because access is unsafe, illegal, or unavailable, the service may still be charged in full or in part depending on the circumstances and any work already carried out.

Any third-party services, such as building management approval, lift access, parking suspension, or permits, are your responsibility unless we have expressly agreed in writing to arrange them. We may rely on the accuracy of the details you provide and are not responsible for delays or additional costs arising from missing permissions, inaccurate directions, or unsuitable access arrangements.

5. Liability and Limitation of Responsibility

We will take reasonable care when handling your goods, but our liability is limited to losses caused by our negligence or breach of contract, subject to the limits and exclusions set out here and to mandatory UK consumer law. We are not liable for damage caused by poor packing, inherent weakness, pre-existing defects, normal wear and tear, hidden faults, deterioration, or items that are fragile, loose, or inadequately secured unless the damage is directly caused by our failure to use reasonable care.

Where liability is established, our responsibility will normally be limited to the lower of the repair cost, replacement cost, or the fair market value of the affected item, taking into account age, condition, and depreciation. We will not be liable for loss of profit, loss of business, loss of opportunity, loss of anticipated savings, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

If you believe an item has been damaged or lost, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service has ended. You should provide evidence of the item’s condition, value, and the circumstances of the claim. We may inspect the item, request further information, or seek repair estimates before deciding on any remedy. Failure to report an issue promptly may affect our ability to investigate and may reduce or extinguish any valid claim.

6. Waste Regulations and Disposal-Related Work

Where the service involves waste removal, disposal transport, or the movement of items intended for lawful disposal, both parties must comply with UK waste legislation and environmental requirements. We only carry controlled waste or unwanted items where the collection, transport, and disposal can lawfully be carried out and where the job falls within our permitted service scope. You must not ask us to move any waste that is prohibited, unidentified, improperly described, or likely to require a specialist licence or separate legal treatment unless we have expressly agreed to do so.

You are responsible for declaring the nature of any waste or unwanted items before booking. This includes whether the items are household waste, commercial waste, mixed materials, electrical items, paint, liquids, batteries, mattresses, or other special categories. If you fail to disclose the true nature of the waste, we may refuse collection, amend the price, or end the service. You agree not to include hazardous substances, asbestos, clinical waste, gas cylinders, chemicals, solvents, explosives, or other restricted materials unless we have confirmed in writing that we are authorised and equipped to handle them.

For any disposal-related service, you acknowledge that ownership and responsibility for items should be clear before collection. Once items have been lawfully collected for disposal, they may not be recoverable. We may require you to confirm in writing that the items are yours, that you have authority to transfer them, and that they are not stolen, contaminated, or subject to legal dispute. If a waste transfer note, consignment information, or other documentation is required by law, you agree to provide accurate information and cooperate fully. We may refuse to proceed if legal compliance cannot be assured.

7. Delays, Force Majeure, and Operational Limitations

We aim to complete services at the agreed time, but arrival and completion times are estimates unless a fixed slot has been expressly guaranteed in writing. Delays may occur due to traffic, road closures, weather, breakdowns, loading difficulties, security checks, or events outside our control. We will make reasonable efforts to keep you informed where practical, but we are not responsible for delays caused by circumstances beyond our reasonable control.

We are not liable for failure or delay in performing the service where the failure results from events beyond our control, including but not limited to extreme weather, accidents, strikes, civil disruption, public emergencies, power failures, or legal restrictions. If such an event occurs, we may suspend, postpone, or cancel the booking without liability for indirect losses. Where possible, we will offer a rescheduled service or another practical solution.

If the conditions at the collection or delivery address are unsafe, if there is a risk of property damage, injury, or legal breach, or if our team is asked to perform work beyond what was agreed, we may stop the service until the issue is resolved. You agree that our team’s decision on safety matters is final at the time of service, provided it is made reasonably and in good faith.

8. Insurance, Title, and Risk

Title to goods remains with you unless and until ownership is lawfully transferred in accordance with the service and any separate agreement. Risk in the items may pass to you or remain with you where the goods are being moved on your behalf, but our responsibilities will depend on the nature of the service and the point at which control has been handed over. You should ensure that your own insurance arrangements are adequate for the value of the items being moved.

Any insurance we maintain is subject to its own policy terms, exclusions, and claim procedures. The existence of insurance does not expand our liability beyond these Terms and Conditions. If a claim is submitted, you must cooperate with any reasonable investigation and provide evidence requested by our insurers or by us. We may require proof of purchase, photographs, serial numbers, or valuation information in order to assess the claim.

If goods are left with us temporarily by agreement, you must collect them within the agreed period. Storage, re-delivery, or disposal charges may apply where items are not collected on time and where lawful notice has been given. We will take reasonable steps to safeguard items in our possession, but we are not a storage provider unless a separate written agreement says otherwise.

9. Complaints and Disputes

If you are dissatisfied with any part of the service, you should raise the matter promptly so it can be reviewed. Provide the booking details, date, nature of the issue, and any supporting evidence. We will assess the complaint fairly and respond within a reasonable time. Where appropriate, we may offer a remedy such as repair, partial refund, or another reasonable resolution, provided this is consistent with our legal obligations and the facts of the case.

Both parties agree to act reasonably and in good faith to resolve disputes without unnecessary escalation. Nothing in these terms prevents either party from seeking legal advice or pursuing formal remedies where necessary. Any informal attempt to resolve a dispute does not waive any legal rights or time limits that may apply.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

By using Man With A Van Stjohnswood, you confirm that you have read, understood, and agreed to these Terms and Conditions. They form the basis of the contract between you and us for the provision of van and related transport services, subject always to applicable UK law.