Terms and Conditions

Man With a Van St John's Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van St John's Wood provides man and van, moving and related services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or purchases the services.

Services means any man and van, removal, delivery, collection, loading, unloading, packing assistance or associated services provided by us.

Goods means the items, belongings, furniture, personal effects or any other property in respect of which we provide the services.

Contract means the agreement between you and us for the provision of the services, subject to these Terms and Conditions.

We, Us, Our means Man With a Van St John's Wood.

2. Scope of Services

We provide man and van and small removal services, including local and regional moves, collections and deliveries, and transport of goods within our service area and across the UK. Our services are limited to what has been expressly agreed at the time of booking.

Unless otherwise agreed in writing, we do not provide professional packing, disassembly or reassembly of specialist equipment, installation of appliances, or storage services. Any assistance we provide with packing or assembly is carried out with reasonable care but is not guaranteed to meet professional packing standards unless specifically booked as such.

3. Booking Process

3.1 Initial enquiry

You may request a quotation for our services by providing details of the required date and time, collection and delivery addresses, access conditions, approximate volume of goods, and any special requirements. Quotations are based on the information you supply.

3.2 Accuracy of information

You are responsible for ensuring all information provided to us is accurate and complete. This includes the nature and quantity of goods, access issues such as stairs, lifts and parking restrictions, and any items that are heavy, fragile or unusually shaped. If the information is incomplete or inaccurate, we reserve the right to adjust the price, amend the services, or cancel the booking.

3.3 Acceptance of quotation

A booking is only confirmed when you explicitly accept our quotation and we confirm the booking details. Our confirmation, together with these Terms and Conditions, forms the Contract between you and us.

3.4 Changes to booking

Any request to change the date, time, addresses, number of workers or size of vehicle must be made as early as possible. Changes are subject to availability and may result in an amended quotation or additional charges. We are under no obligation to accommodate changes requested at short notice, but we will make reasonable efforts to assist.

4. Prices, Payments and Charges

4.1 Pricing

Our prices may be based on an hourly rate, a fixed price quotation, or a combination of both. The basis for pricing will be set out in your quotation. Our prices include labour and vehicle use unless otherwise stated. Congestion charges, tolls, parking fees, excess mileage and additional labour may be charged separately where applicable.

4.2 Deposits

We may require a deposit to secure your booking. The amount and due date will be set out in your quotation or booking confirmation. Your booking is not guaranteed until any required deposit has been received.

4.3 Balance payment

Unless otherwise agreed in writing, the balance of payment is due on completion of the services on the day of the move. We may accept various payment methods, which will be specified at the time of booking. We reserve the right not to unload or deliver goods until payment has been received in full.

4.4 Waiting time and additional work

If our team is kept waiting due to delays outside our control, including but not limited to keys not being available, property not being ready, or access being restricted, we may charge a waiting time fee at our standard hourly rate, with a minimum charge period. Any additional work requested on the day, such as extra stops, storage runs or further loading, will be charged at our prevailing rates.

4.5 Failed or aborted jobs

If we arrive at the agreed location and are unable to complete the services due to reasons beyond our control, including your failure to be present, lack of access, or your failure to comply with these Terms and Conditions, we may treat the booking as cancelled and charge a cancellation fee in accordance with the cancellation terms below.

5. Cancellations and Amendments

5.1 Cancellation by the customer

If you need to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, based on the time remaining before the scheduled start of the services.

More than 7 days notice: No cancellation fee and any deposit paid may be refunded or transferred to a new date at our discretion.

Between 7 days and 48 hours notice: We may retain all or part of your deposit, or charge up to 50 percent of the quoted price.

Less than 48 hours notice or no show: We may charge up to 100 percent of the quoted price.

5.2 Amendments by the customer

Changes to dates, times or service requirements are subject to availability. If we are unable to accommodate your requested changes, and you choose to cancel, the cancellation terms in this section will apply.

5.3 Cancellation by us

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, road closures, staff illness or safety concerns. In such cases, we will make reasonable efforts to rearrange the services at a mutually convenient time. If we are unable to provide the services, our liability will be limited to refunding any deposit or pre-payment you have made for the affected booking.

6. Customer Responsibilities

You agree to:

Ensure that both the collection and delivery locations are accessible for our vehicle and staff, including appropriate parking arrangements in accordance with local regulations.

Obtain any necessary permissions or permits for loading, unloading and parking.

Be present, or arrange for an authorised representative to be present, throughout the collection and delivery to provide instructions, confirm items and sign relevant documentation.

Ensure that all goods are properly packed, secured and ready to be moved, except to the extent that we have agreed to provide packing services.

Disconnect and prepare appliances and equipment in accordance with the manufacturer instructions, and ensure that they are safe to transport.

Not request or permit our staff to transport prohibited items or waste that we are not authorised to carry.

7. Goods Not Accepted for Transport

Unless we have agreed in writing, we do not accept for transport:

Hazardous, flammable or explosive materials, including gas cylinders, fuels, chemicals and paints.

Illegal substances or items, weapons, ammunition or similar items.

Valuables including cash, jewellery, important documents, passports, deeds, securities or precious metals.

Perishable items, live animals or plants that may be damaged in transit.

Any items whose transport would contravene applicable laws, regulations or safety standards.

If we discover that any prohibited goods have been included without our knowledge, we may remove, dispose of or leave these items at your risk and you may be liable for any costs, damages or fines incurred.

8. Waste and Disposal Regulations

8.1 Waste carriage

We are not a general waste disposal provider. We may be able to remove certain unwanted items as part of a removal job, but this is subject to separate agreement and compliance with waste regulations. We reserve the right to refuse to carry any items that may be considered controlled or commercial waste without appropriate arrangements.

8.2 Prohibited waste

We do not carry hazardous or regulated waste, including chemicals, asbestos, clinical waste, gas bottles or materials requiring specialist disposal. You are responsible for arranging lawful disposal of such items.

8.3 Customer responsibilities for waste

You must not present items as general household goods if they are in fact waste for disposal. Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they are not hazardous or restricted. Any disposal charges or recycling fees will be clearly outlined where applicable.

8.4 Compliance with law

We will comply with relevant UK waste and environmental legislation when removing items for disposal or recycling. If you instruct us to act in a manner contrary to applicable regulations, we will refuse and may terminate the services without liability.

9. Liability and Limitations

9.1 Standard of care

We will exercise reasonable care and skill in providing the services. Our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

9.2 Exclusions of liability

We are not liable for:

Normal wear and tear, minor scuffs, scratches or marks to goods that may reasonably occur during handling and transport.

Damage arising from inadequate or improper packing by you or a third party.

Loss or damage to goods that are already defective, fragile, or in poor condition.

Loss of items packed in boxes, bags or containers that we have not sealed or checked.

Damage to items that we have advised are unsafe or unsuitable to move, where you have insisted on their transport.

Loss or damage arising from war, terrorism, natural disasters, severe weather or other events beyond our reasonable control.

9.3 Limits of liability for goods

Our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable replacement or repair cost, up to a maximum amount per booking which may be specified in your quotation. If no amount is specified, our total liability shall not exceed a reasonable sum having regard to the service price and nature of the goods, capped at a typical value for similar local man and van services.

If you believe your goods have a higher value, you are responsible for arranging appropriate insurance and notifying your insurers about the move.

9.4 Indirect and consequential loss

We are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, loss of use, or any costs arising from delay, missed appointments or failure to complete a move on a particular date, unless otherwise required by law.

9.5 Liability for property damage

We will take reasonable care to avoid damage to your property, including walls, floors and fixtures. You should protect areas that are particularly vulnerable. Our liability for damage to premises is limited to direct physical damage caused by our negligence. We are not responsible for pre-existing damage or for damage that occurs when moving large items through tight spaces where damage could not reasonably be avoided.

10. Claims and Complaints

10.1 Inspection on completion

You or your representative should inspect the goods and premises as soon as reasonably possible after completion of the services. Any visible damage or issues should be raised with the team on the day where possible.

10.2 Notification of claims

Any claim for loss or damage to goods or property must be notified to us in writing within a reasonable period after the move, giving full details of the alleged loss or damage. We may request supporting evidence, including photographs and proof of value.

10.3 Resolution

We will investigate any properly notified claim and respond within a reasonable time. Where we accept liability, we may choose to repair the item, replace it with a similar item, or make a financial settlement subject to the limitations set out in these Terms and Conditions.

11. Delays and Force Majeure

We will use reasonable efforts to adhere to agreed arrival and completion times, but timings are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control, including but not limited to traffic conditions, accidents, road closures, weather, breakdowns or delays caused by third parties. In such cases, we will keep you informed where possible and take reasonable steps to complete the services as soon as practicable.

12. Insurance

We recommend that you arrange appropriate insurance cover for your goods during removal and transit, as our liability is limited under these Terms and Conditions. You should also check whether your existing home or contents insurance provides cover for moving and transport.

13. Privacy and Personal Data

We will collect and process personal information such as your name, address and move details for the purposes of providing our services, administering your booking and complying with legal obligations. Your data will be handled in accordance with applicable UK data protection law. We will not sell your personal data to third parties, and will only share it where necessary to perform the contract, comply with law, or with your consent.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except where mandatory law provides otherwise.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the services and supersede any prior understandings or representations.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 No waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

15.4 Variation

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that booking. Any variation to these Terms and Conditions for a particular booking must be agreed in writing.

By confirming a booking with Man With a Van St John's Wood, you acknowledge that you have read, understood and agree to these Terms and Conditions.